FAQs

What is your returns/exchanges policy?

Socks: We want your feet to not only look good, but to feel good too. In the unlikely event that your socks wear thin within 1-2 washes, or you find faults or flaws in them fresh from their packaging, please let us know within 21 working days and we will either refund you or send you another pair of your choice. But, it is important to note that these are fashion socks, they are not made for extreme sports, metal-tipped boots or unkept toe-nails.

Given that socks fall within the category of ‘underwear’, we cannot process exchanges, unless a mistake was made with your original order and the socks are still in their original packaging.

Paper Goods: Exchanges can be made on paper goods that you have by some chance received damaged in their clear, protective packaging. If stationery/greeting cards have been removed from their clear, protective packaging, we have to assume they were not damaged on arrival and will not be willing to exchange them.

Goods that arrive with you damaged and in their original packaging, and are therefore our responsibility to exchange/return, will be collected at our expense. However, if you ordered an item that you no longer want/like, and it is still in its original packaging, delivery fees to return these item(s) will be for your own account.

Specials/coupons - T&C's

We like to treat you as reguarly as possible with discount coupons, free gifts and store sales, but terms and conditions do apply. When using a coupon code, you will still qualify for free shipping if you spend more than R1000, however, free gifts will not apply to orders where customers have utilised a coupon discount.

Missing products

If you find that your parcel has arrived and some of the items you ordered are missing, please let us know within 5 working days of receipt of your parcel. Please send us an email on: info@featsockco.com. You will be required to a quote your order number and send photo evidence of what you received in your parcel. Please also mention the product/s that are missing. If we are not notified within 5 working days, missing items will not be resent. We reserve the right to request more information regarding the way in which the parcel arrived by courier, and request photos of the box/outer packaging that the parcel was delivered in, so that we can rule out potential theft-in-transit.

What are your socks made of?

All of our socks have a yarn composition of 80% cotton, 18% nylon and 2% elastane. The cotton yarns are imported and dyed in Cape Town. Our packaging is made from recycled kraft board and printed at a plant in Cape Town too. We love to recycle, so please return your packaging to us, if you so wish, and we will reuse it where we can.

Why don’t you use bamboo for your socks?

When we started our business, we made socks from bamboo too. However, we started to notice that the delicate yarn couldn’t withstand the pressure of our highly detailed designs and were fraying/falling apart in the wash. We don’t know about you, but we don’t feel like socks should have to be hand washed, that’s too much trouble. While bamboo is beautiful and soft to wear, we understood that our valued customers were more excited by our fun designs and the fact that they kept their quality over the years. And so, we made a judgement call and decided to move to cotton. It’s great on the feet, far more durable and washing machine friendly.

How do the sizes work?

In South Africa, we use a British shoe sizing system and so our socks are sized this way. Our women’ socks are a UK size 4-7, which we like to call our ‘Ladies’ one size fits most’. And our men’s socks are a UK size 8-11, or, a ‘Men’s one size fits most’. Here is what these sizes mean in different parts of the world:

Europe: Ladies’ 37-41 | Men’s 42-46
USA/Canada: Ladies’ 5-8 | Men’s 9-12
China: Ladies’ 37.5-42 | Men’s 43-47
Australia: Ladies’ 7-11 | Men’s 8-11
Japan: Ladies’ 22.5-25.5 | Men’s 26-29.5

Do you make secret socks?

We love our designs and we don’t want them to be a secret. We hope you feel the same. As it is a huge part of our business model to make our socks the feature of an outfit, we have no desire to hide them. That said, we don’t make secret socks.

Are there any other designs that we can’t see on your online store?

Once again, we don’t keep secrets. We make sure that all of our sock designs are available to you on our online store. In the case of any exclusive ranges that we have promised to sell in one or a few places only, we will let you know how you can get hold of them. Please keep in mind that we are still a small, start-up with the aim of growing steadily but sustainably, but you won’t have to wait long to see new designs.

How often do you bring out new designs?

Our aim is to keep things fresh and exclusive, so we bring out new designs as frequently as possible, but only in minimum runs. We offer at least 4 new designs every 2 months. Sign up to our mailing list or follow us on our social media channels to get the latest news on upcoming styles.

Do you offer socks for corporate gifting?

No doubt about it! Our socks can really brighten up a boardroom. You can select from our existing range and pay our wholesale price for orders larger than R1500 incl. Vat. Alternatively, if you would like to create your own design with company branding, we can make it happen! Find out more HERE.

If I want to place a bulk order to gift guests at my wedding, can I get your wholesale price?

Absolutely! Our wholesale price applies for orders of R1500 (incl. Vat) or more. Contact us via email to receive a catalogue and order form.

What are your wholesale terms?

Our wholesale price applies for any order of R1500 (incl. Vat) or more. You don’t need to be a retailer to receive this bulk discount. Simply contact us via email to receive a catalogue and an order form.