Can I buy FEAT. socks if I’m not in South Africa?
Absolutely! We want our socks to make people happy across the globe, so we airmail our socks worldwide. Our socks are priced in South African Rands so international prices are subject to the fluctuating exchange rate. See more about our shipping terms at the bottom of the page.
What is your returns policy?
We want your feet to not only look good, but to feel good too. In the unlikely event that your socks wear thin within a few wears, or you find faults or flaws on them fresh from their packaging, please let us know within 21 working days and we will either refund you or send you another pair of your choice. But, it is important to note that these are fashion socks, they are not made for extreme sports, metal-tipped boots or unkept toe-nails.
We like to treat you as reguarly as possible with discount coupons, free gifts and store sales, but terms and conditions do apply. When using a coupon code, you will still qualify for free shipping if you spend more than R800, however, free gifts will not apply to orders where customers have utilised a coupon discount.
Where are FEAT. socks made?
All of our socks are made at a sock knitting mill in Cape Town, South Africa. Local production is something we take immense pride in and we promise to always support local industry in the production of our socks.
What are your socks made of?
All of our socks have a yarn composition of 80% cotton, 18% nylon and 2% elastane. The cotton yarns are imported and dyed in Cape Town. Our packaging is made from recycled kraft board and printed at a plant in Cape Town too. We love to recycle, so please return your packaging to us, if you so wish, and we will reuse it where we can.
Why don’t you use bamboo?
When we started our business, we made socks from bamboo too. However, we started to notice that the delicate yarn couldn’t withstand the pressure of our highly detailed designs and were fraying/falling apart in the wash. We don’t know about you, but we don’t feel like socks should have to be hand washed, that’s too much trouble. While bamboo is beautiful and soft to wear, we understood that our valued customers were more excited by our fun designs and the fact that they kept their quality over the years. And so, we made a judgement call and decided to move to cotton. It’s great on the feet, far more durable and washing machine friendly.
How do the sizes work?
In South Africa, we use a British shoe sizing system and so our socks are sized this way. Our women’ socks are a UK size 4-7, which we like to call our ‘Ladies’ one size fits most’. And our men’s socks are a UK size 8-11, or, a ‘Men’s one size fits most’. Here is what these sizes mean in different parts of the world:
Europe: Ladies’ 37-41 | Men’s 42-46
USA/Canada: Ladies’ 5-8 | Men’s 9-12
China: Ladies’ 37.5-42 | Men’s 43-47
Australia: Ladies’ 7-11 | Men’s 8-11
Japan: Ladies’ 22.5-25.5 | Men’s 26-29.5
Do you make secret socks?
We love our designs and we don’t want them to be a secret. We hope you feel the same. As it is a huge part of our business model to make our socks the feature of an outfit, we have no desire to hide them. That said, we don’t make secret socks.
Are there any other designs that we can’t see on your online store?
Once again, we don’t keep secrets. We make sure that all of our sock designs are available to you on our online store. In the case of any exclusive ranges that we have promised to sell in one or a few places only, we will let you know how you can get hold of them. Please keep in mind that we are still a small, start-up with the aim of growing steadily but sustainably, but you won’t have to wait long to see new designs.
How often do you bring out new designs?
Our aim is to keep things fresh and exclusive, so we bring out new designs as frequently as possible, but only in minimum runs. We offer at least 4 new designs every 2 months. Sign up to our mailing list or follow us on our social media channels to get the latest news on upcoming styles.
Do you make custom socks to order?
We love to help you create your own custom designs; however, because we outsource manufacture, we have to work within our manufacturers minimums. A minimum run is 300 pairs of one design, size and colour way. Please do not hesitate to contact us if you’d like to use our ‘custom’ service.
Do you offer socks for corporate gifting?
No doubt about it! Our socks can really brighten up a boardroom. You can select from our existing range and pay our wholesale price for orders larger than 20 pairs. Alternatively, if you would like to create your own design with company branding, we can make it happen! Please bear in mind that we have to work within our manufacturers minimums of 300 pairs of one design, which can be split into two sizes OR two colour ways, equally. If you would like additional sizes and colour ways, you will need to double-up your order.
If I want to place a bulk order of socks to gift guests at my wedding, can I get your wholesale price?
Absolutely! Our wholesale price applies for orders of 20 pairs or more. Contact us via email to receive a catalogue and order form.
What are your wholesale terms?
Our wholesale price applies for any order of 20 pairs or more. You don’t need to be a retailer to receive this bulk discount. Simply contact us via email to receive a catalogue and an order form.